Ordering, Deliveries & Returns
We operate deliveries six days a week in most areas, utilising our fleet of dual temperature refrigerated vehicles to ensure the freshness and quality you demand.
Order before 12.00 noon Monday to Friday for next morning delivery (surcharge applies for Saturday delivery)
Our courier service operates a next day, before 12.00 noon delivery service to most parts of the United Kingdom (see below). Orders will be delivered Tuesday to Friday for the standard charge of £5.99 and can be delivered on Saturday at a cost of £15.
If you place an order after 12.00 noon on Thursday and before 12.00 noon on Friday and require delivery on Saturday please select the “Saturday” delivery option. Alternatively, your order will be dispatched on the following Monday for Tuesday morning delivery.
Please read carefully
Due to the limited shelf life of fresh products, it is imperative that you are available to receive your order. If you are not going to be home your order can be left with an available neighbour or in a designated safe place, but you must inform us where to leave your consignment when placing your order.
Please understand that if you are not available to receive your delivery or if you have not left instructions for the courier, your order may be returned to the delivery depot for collection or redelivery at a later date.
Sailbrand cannot accept responsibility for deliveries that have to be collected or redelivered, nor can we accept responsibility for deliveries that have not been signed for.
We offer a delivery service to most of the United Kingdom with the exception of the following areas and postcodes; The Highlands and Islands of Scotland – Postcodes IV,HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Northern Ireland, Isle of Man and Isles of Scilly – Postcodes BT, IM, TR21-25 and the Channel Islands.
Due to the limited shelf life of most of our products we do not accept returned products for refund.
If you have any issues with our products please email your query to firstname.lastname@example.org or alternatively talk to our customer service team on 01484 548975 Monday to Friday 9.00am to 2.00pm. This does not affect your statutory rights.